Refund Policy

Baizag products are proven to live up to high standards. We always do our best to take care of our customers delight in the most fair and reasonable manner. Therefore, we provide you an option to return or exchange the product in case it failed to meet your expectations

Important Conditions for Return/Exchange requests

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team or the desired product or size is in stock.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  • A return and exchange request can be placed only once for any order.
  • In case any return/exchange request is rejected basis physical quality check by Baizag Leather team, the customer is not eligible for the return-refund or exchange request. In an event he/she wants to use the sent the merchandise, Baizag Leather will courier the merchandise on the required address, however the cost of logistic and handling (to be intimated at the time of courier) to be borne by the customer and to be paid in advance to the Baizag Leather team. In case of failure of the logistic cost paid in advance, Baizag Leather will not ship the product.
  • In case any return/exchange request please share the unboxing videos.

Following products are not eligible for return:

  • Any product that is returned without all original packaging/ labels and all other items originally included with the product at the time of delivery.
  • Products sold/used from clearance section.
  • Any item that have been used/ worn or washed.
  • We may ask you to share images of the item/packaging to facilitate the return process.


How will I receive my refund?
  • Refund's will be processed from the date of returned/exchanged items being received in our warehouse and have been intimated to the customer that are eligible for refund request. Refund will be done in 7 Working Days
  • All Refunds for Prepaid orders shall be done in the source account.

Note:- Any Shipping/COD charges incurred at the time of placing the order will not be refunded.


Please feel free to reach out to us for any further queries or concerns.

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*Please Note : Response to all messages will be sent during working hours only.